Comments on: How to Cancel Your Vonage Service http://yoursinwriting.com/personal/blog/how-to-cancel-your-vonage-service/ Fighting whitespace one character at a time. Mon, 12 Sep 2011 20:07:06 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: attorney http://yoursinwriting.com/personal/blog/how-to-cancel-your-vonage-service/#comment-173 attorney Fri, 18 Mar 2011 13:35:37 +0000 http://yoursinwriting.com/?p=300#comment-173 It is not always illegal to record a call. Some states require two party notification while many only require one party notification. I have canceled Vonage in writing five times. They have refused to cancel. What is illegal is for Vonage to continue to take money out of your account when you have already cancelled the service. Get this through your head, that is called stealing. It is a crime and Vonage is guilty of it. You have every right to be mean nasty and rude to these people and in many states you have no liability when recording the calls. It is not always illegal to record a call. Some states require two party notification while many only require one party notification. I have canceled Vonage in writing five times. They have refused to cancel. What is illegal is for Vonage to continue to take money out of your account when you have already cancelled the service. Get this through your head, that is called stealing. It is a crime and Vonage is guilty of it. You have every right to be mean nasty and rude to these people and in many states you have no liability when recording the calls.

]]> By: Bredband http://yoursinwriting.com/personal/blog/how-to-cancel-your-vonage-service/#comment-172 Bredband Mon, 28 Feb 2011 16:42:31 +0000 http://yoursinwriting.com/?p=300#comment-172 I have Vonage. I called a new provider and they sent notice to vonage to port the numbers. Vonage then continued to charge me. I'm done with Vonage. I have Vonage. I called a new provider and they sent notice to vonage to port the numbers. Vonage then continued to charge me. I’m done with Vonage.

]]> By: Jill http://yoursinwriting.com/personal/blog/how-to-cancel-your-vonage-service/#comment-171 Jill Mon, 07 Feb 2011 00:35:39 +0000 http://yoursinwriting.com/?p=300#comment-171 I cursed out 3 Vonage reps today (only one hung up on me) due to the fact I've been trying to cancel my service since November (and back then was in fact told by the rep that my account was canceled). Of course, they are still stealing money from my bank account. At rep #4 I FINALLY got a confirmation number and email and am closing my bank account just to make sure they can't keep siphoning money out of my account. I don't like giving people a hard time, but when you mess with my money I have to "go there". I can't believe this company is still in business. I cursed out 3 Vonage reps today (only one hung up on me) due to the fact I’ve been trying to cancel my service since November (and back then was in fact told by the rep that my account was canceled). Of course, they are still stealing money from my bank account. At rep #4 I FINALLY got a confirmation number and email and am closing my bank account just to make sure they can’t keep siphoning money out of my account. I don’t like giving people a hard time, but when you mess with my money I have to “go there”. I can’t believe this company is still in business.

]]> By: what does my name mean http://yoursinwriting.com/personal/blog/how-to-cancel-your-vonage-service/#comment-170 what does my name mean Thu, 16 Dec 2010 21:55:19 +0000 http://yoursinwriting.com/?p=300#comment-170 Good read. Thank You. Good read. Thank You.

]]> By: scott renou http://yoursinwriting.com/personal/blog/how-to-cancel-your-vonage-service/#comment-163 scott renou Thu, 23 Sep 2010 19:27:54 +0000 http://yoursinwriting.com/?p=300#comment-163 Vonage is the worst company I have ever dealt with. I set up a business account with them for a business line and fax line for 80$ a month. I then had business cards made up for myself and business partners and my website updated. My fax line worked outgoing only. I could not recieve faxes. We tried with vonage to fix the problem for months. I repeated tried my best to problem solve the issues and put up with how long they were taking to fix this. But at 80$ a month for a service that isn't working you grow tired of that. They then told me they couldnt fix the line and needed to give me a new number. I asked what they intended to do about the lost costs of my business cards and month charges for an unusable service. At this point i had been with them for 6 months at 80$ a month and was about 400$ in loss from the fire paper that I now had as cards and their solution was to give me a 40$ credit for a months worth of fax line service. I was offended with that and at that point i cancelled my service with them. I called a new provider and they sent notice to vonage to port the numbers. Vonage then continued to charge me for 2 more additional months of service. I spent about 10 hours on the phone trying to get a credit back and then was billed 140$ cancellation fee and asked if I might be interested in keeping vonage as a back up line. I hope this company goes bankrupt! Vonage is the worst company I have ever dealt with. I set up a business account with them for a business line and fax line for 80$ a month. I then had business cards made up for myself and business partners and my website updated.

My fax line worked outgoing only. I could not recieve faxes. We tried with vonage to fix the problem for months. I repeated tried my best to problem solve the issues and put up with how long they were taking to fix this. But at 80$ a month for a service that isn’t working you grow tired of that.

They then told me they couldnt fix the line and needed to give me a new number. I asked what they intended to do about the lost costs of my business cards and month charges for an unusable service. At this point i had been with them for 6 months at 80$ a month and was about 400$ in loss from the fire paper that I now had as cards and their solution was to give me a 40$ credit for a months worth of fax line service.

I was offended with that and at that point i cancelled my service with them. I called a new provider and they sent notice to vonage to port the numbers. Vonage then continued to charge me for 2 more additional months of service. I spent about 10 hours on the phone trying to get a credit back and then was billed 140$ cancellation fee and asked if I might be interested in keeping vonage as a back up line.

I hope this company goes bankrupt!

]]> By: Josh http://yoursinwriting.com/personal/blog/how-to-cancel-your-vonage-service/#comment-161 Josh Wed, 14 Jul 2010 22:21:55 +0000 http://yoursinwriting.com/?p=300#comment-161 @Rob: You seem to have some insight into the csr experience. I wish you would have taken a moment to enrich the conversation. Yours in assholery, Josh @Rob: You seem to have some insight into the csr experience. I wish you would have taken a moment to enrich the conversation. Yours in assholery,
Josh

]]> By: Rob http://yoursinwriting.com/personal/blog/how-to-cancel-your-vonage-service/#comment-160 Rob Wed, 14 Jul 2010 16:34:41 +0000 http://yoursinwriting.com/?p=300#comment-160 You're the reason why retail and customer services rep have bad days. You're just an a**hole. You’re the reason why retail and customer services rep have bad days. You’re just an a**hole.

]]> By: raven http://yoursinwriting.com/personal/blog/how-to-cancel-your-vonage-service/#comment-156 raven Mon, 10 Aug 2009 01:39:49 +0000 http://yoursinwriting.com/?p=300#comment-156 #34, Some of the most talented sales people in the company? GMAB- You read from a script and don't listen to the customer at all. Most people who DO decide to stay likely do so from sheer frustration at your tactics. That isn't sales talent- It's holding customers hostage. #34, Some of the most talented sales people in the company? GMAB- You read from a script and don’t listen to the customer at all. Most people who DO decide to stay likely do so from sheer frustration at your tactics. That isn’t sales talent- It’s holding customers hostage.

]]> By: raven http://yoursinwriting.com/personal/blog/how-to-cancel-your-vonage-service/#comment-155 raven Mon, 10 Aug 2009 01:35:40 +0000 http://yoursinwriting.com/?p=300#comment-155 When I recently canceled my Vonage account, I was prepared for them to give me "attitude" about it, so I called and politely told them that I was moving to Africa and would not have internet service. They STILL attempted to hard sell me their service, claiming that they would still save me money. I repeatedly explained that it would not be saving me money to pay for service I was unable to EVER use. She kept repeating that I could use Vonage abroad. I had to put on a little bit of attitude, mentioning no fewer than 3 TIMES that I would NOT HAVE INTERNET ACCESS before she stopped the hard- sell and VERY reluctantly agreed to cancel my account. I wish I had never gotten their service. The quality is HORRIBLE and it was a total waste of time and money dealing with them. When I recently canceled my Vonage account, I was prepared for them to give me “attitude” about it, so I called and politely told them that I was moving to Africa and would not have internet service. They STILL attempted to hard sell me their service, claiming that they would still save me money.

I repeatedly explained that it would not be saving me money to pay for service I was unable to EVER use. She kept repeating that I could use Vonage abroad. I had to put on a little bit of attitude, mentioning no fewer than 3 TIMES that I would NOT HAVE INTERNET ACCESS before she stopped the hard- sell and VERY reluctantly agreed to cancel my account.

I wish I had never gotten their service. The quality is HORRIBLE and it was a total waste of time and money dealing with them.

]]> By: Darrell http://yoursinwriting.com/personal/blog/how-to-cancel-your-vonage-service/#comment-148 Darrell Sun, 17 May 2009 15:10:05 +0000 http://yoursinwriting.com/?p=300#comment-148 Vonage refused to cancel my account after I spoke with several employees. They tried and tried to offer me better deals and such, and even told me that they were unable to cancel my account at night time. It took me 4 months in total to finally get it canceled. I loved reading your blog about this. I think you handled it perfectly. When a customer wants to leave, they have the right to leave. None of this nonsense should ever take place. Vonage refused to cancel my account after I spoke with several employees. They tried and tried to offer me better deals and such, and even told me that they were unable to cancel my account at night time. It took me 4 months in total to finally get it canceled. I loved reading your blog about this. I think you handled it perfectly. When a customer wants to leave, they have the right to leave. None of this nonsense should ever take place.

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