My Mac "Switcher" Experience

A Blow-by-blow Account of Going Apple

After some initial trouble with my credit card, I was finally able to order my first Mac from the Apple Canada webstore: the new Apple MacBook. I waited on this purchase as long as I could, and it has paid off: the MacBook, announced only two weeks ago, has all the power of the MacBook Pro, at almost half the cost.

I wanted this machine in time to show my students what this Mac thing is all about. Most of them have never seen another operating system, and I want them to experience a Mac in all its glory before they make their next purchasing decision.

While I’m excited about the new computer, I’m also curious about experiencing Apple’s renowned support. And I got a chance to test it out right away: I had forgotten to buy a video adapter (to hook the computer to a projector for use in class), so I had to call their toll-free number to add it to my order. Here’s how it went down:

  1. I waited on hold for 3 minutes.
  2. I confirmed my order and personal information with their support guru.
  3. I explained what I wanted to add to the order.
  4. The guru made the change, and after a minute of frantic keyboard clicking, informed me that she would waive the expedited shipping charge on the original order– I paid for expedited shipping to receive it before classes end– which meant that my adapter was free.


If you’re thinking about buying a new computer, you might want to follow along as I share my experience of moving from a PC to an Apple. I will address issues of compatibility, useability, the now-famous “running XP on a Mac” options, and other gotchas to consider.

Comments and questions are welcome. Now I go to sit by the window and wait for the UPS truck.

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  1. #1 by kareem - May 31st, 2006 at 18:33

    Looking forward to it… I should be making the Switch to an Apple (Macbook) in the next couple of weeks too.

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